SSC Laser is always on the lookout for opportunities to help new companies and add to our ever-growing client base but what keeps our existing customers coming back to us again and again for their laser cutting work? Let’s look at what we do differently that retains their trust and what we could be doing for you too!
Our Service
First and foremost, our customers receive world class service from start to finish. Whether it’s from our Sales Team, our CAD Engineers or the Operators physically producing the parts, our friendly, professional, experienced staff always strive for excellence in every aspect of what we do!
We offer flat, folded and tube laser part production all under the same roof, as well as multiple subcon operations, we’re a real one-stop shop to a lot of our customers!
Convenience
We also understand that our customer’s projects are often incredibly time sensitive. Fortunately, our customers know that they’ll receive a quick, accurate quote and with 4 lasers at our disposal – including 1x 12kW Fiber laser, 2x 10kW lasers and an Adige LT8.1 tube laser – we have the flexibility to ensure that there is always capacity to produce their parts on industry beating lead times and adhere to the narrow timeframes they’re working with.
We even provide imaged documentation upon delivery to help with part identification when they receive their orders, continuing to make things more convenient even after the parts have left us!
Quality
Our customers have come to expect a certain quality and that is something we pride ourselves on. In addition to our quick and world class customer service, we use the latest technology and experienced operators to produce laser cutting to the highest quality. We also hold BS EN ISO 9001 : 2015 and CE Marking – EN 1090-1 : 2009 + A1 : 2011 accreditations, which gives our customers the assurance that their parts will go through thorough inspections, have full traceability and be supplied to a very precise, very high standard.
Reliability
In short, our customers can trust that we will deliver when we say we will! That’s why we can brag a 95% OTIF on deliveries nationally.
Need something sooner than expected? Not a problem; we may be able to produce them quicker and will always have an honest conversation with customers to make sure they’re getting their parts exactly how they want them, exactly when they need them, allowing them to plan accordingly.
All of these elements together create an experience that customers continue to show faith in and one that you could be taking advantage of too! If you have any laser requirements please contact SSC Laser Cutting today to see how we can be of assistance or drop us a message on our Live Chat feature below.
